Column A

1.)traumatic
2.)escalate
3.)e-mail staff person
4.)devoid
5.)Interactive voice response system
6.)Monogram
7.)browsing
8.)beverage
9.)customer
10).queries
11.)sarcasm tear flesh; speak bitterly
12.)self-esteem
13.)gaze
14.)gesture
15.)deceit

COLUMN B

a.)A motion of the limbs or body made to express thought or to emphasize speech.
b.)One who buys good or services
c.)To look steadily and with fixed attention
d.Trick
e.Confidence; self-respect
f.)Any one of various liquid for drinking;excluding water
g.)Question; inquiry,a doubt in the mind
h.)Completely lacking
i.)To increase an intensity
j).To look for information from the world wide web
k.)Design composed of one or more initials of names
L.)Information retrieval from a main computer using telephone or terminals
m).Responses to computer queries
n.)sad experience
o.)tear flesh;speak bitterly
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