COLUMN A

1. Integrating the various technology ensure that all interactions may be stored, viewed, and managed from a central location

2. Running evaluation regularly ensures the business to respond to any changes in customer perception in a timely manner

3. Staff must have strong communication skills and a solid understanding of the products and services that customers may enquire about.

4. Agents must tread a fine line between investing time and ensuring that they treal each customer individually. 5. By taking a joined-up approach and

investing the right amount of time and money in both technology and training 6 Educating the customers and

providing Frequently Asked Questions (FAQs) could save them time and frustration 7. In order to reap the full benefits of technology and associated staff training, clear

policies need to be put in place outlining how agents should react to certain scenarios 8. Being familiar with a repeal

business.

customer has a lot of opportunities for the 9. Listening is a starting point in

achieving this end.

10. you have to always remember that

the clock starts

licking the moment the sentence of the customer is finished.

COLUMN B

a.Develop skills b.a call to act on the customer needs

c.educate your customer

d.improve response time

e.keep quality consistent

f.keep the service personal

g.put policies in place

h.show genuine concern for the

customer 1.establish a

warm and

friendly customer j.create a sense of urgency

rapport​