B. Write your own responses to the e-mails in Part by completing the templates. Use a separate sheet of paper or the back of this page.
Progressive Practice:
Writing Test
Directions: In this part of the test, you will write a response to an e-mail. Your response will be scored on:
•the quality and variety of your sentences.
•vocabulary.
•organization.
Give yourself ten minutes to read and answer each e-mail.
Writing Test:
Question 6 of 8
From: Samuel George
To: Janet Jones
Sent: Changing banks
Sent: February 23, 20-
Dear Ms. Jones,
We understand that you have moved your accounts to another bank. We are very sorry to lose your business. To help us provide better service in the future, would you mind telling us why you made the decision to change banks? Thank you very much.
Sincerely,
Samuel
George
National City Bank
Customer Service
Directions: Respond to the e-mail as if you are Janet Jones. In your e-mail, explain ONE problem and make TWO suggestions.
Time Used: minutes.
Writing Test:
Question 7 of 8
From: John Jenkins
To: Shirley Park
Subject: Budget report
Sent: February 23, 20- Shirley,
I am working on the annual budget report as you requested. You asked me to havep it finished by next Friday; however, it's taking longer than I thought.-Could I have one more week to complete the report? That way I would have time to do a thorough job. Thank you." John
Directions: Respond to the e-mail as if you are Shirley Park. In your e-mail, ask ONE problem and give TWO pieces of information.
Question 7
Time Used: minutes.
I hope someone can answer this
Progressive Practice:
Writing Test
Directions: In this part of the test, you will write a response to an e-mail. Your response will be scored on:
•the quality and variety of your sentences.
•vocabulary.
•organization.
Give yourself ten minutes to read and answer each e-mail.
Writing Test:
Question 6 of 8
From: Samuel George
To: Janet Jones
Sent: Changing banks
Sent: February 23, 20-
Dear Ms. Jones,
We understand that you have moved your accounts to another bank. We are very sorry to lose your business. To help us provide better service in the future, would you mind telling us why you made the decision to change banks? Thank you very much.
Sincerely,
Samuel
George
National City Bank
Customer Service
Directions: Respond to the e-mail as if you are Janet Jones. In your e-mail, explain ONE problem and make TWO suggestions.
Time Used: minutes.
Writing Test:
Question 7 of 8
From: John Jenkins
To: Shirley Park
Subject: Budget report
Sent: February 23, 20- Shirley,
I am working on the annual budget report as you requested. You asked me to havep it finished by next Friday; however, it's taking longer than I thought.-Could I have one more week to complete the report? That way I would have time to do a thorough job. Thank you." John
Directions: Respond to the e-mail as if you are Shirley Park. In your e-mail, ask ONE problem and give TWO pieces of information.
Question 7
Time Used: minutes.
I hope someone can answer this
Answers & Comments
Answer:
Question 6:
From: Janet Jones
To: Samuel George
Subject: Feedback on Changing Banks
Sent: February 24, 20-
Dear Mr. George,
Thank you for reaching out to me regarding my decision to switch banks. While I appreciate the service I received at National City Bank, I ultimately decided to move my accounts due to the high fees associated with maintaining them.
To improve your service for future customers, I suggest that you consider lowering your fees or offering more competitive rates. Additionally, it would be helpful if National City Bank could provide more transparent information about account fees and interest rates to customers.
Thank you for your attention to this matter.
Sincerely,
Janet Jones
Question 7:
From: Shirley Park
To: John Jenkins
Subject: Budget Report Update
Sent: February 24, 20-
Dear John,
Thank you for updating me on the progress of the annual budget report. I understand that it is taking longer than anticipated, and I appreciate your commitment to completing the report thoroughly.
In order to address the delay, could you please let me know the specific areas of the report that are causing the most difficulty? Additionally, it would be helpful to have a revised timeline for when you anticipate completing the report, so that we can plan accordingly.
Thank you for your hard work on this project.
Best regards,
Shirley Park