B. Case Study Schmitz Clothing Company Dr. Beryl D. Hart, West Liberty State College Schmitz Clothing Company, your employer, is a West Virginia clothing manufacturer that specializes in tailor - made dress shirts for both men and women. The firm has been in business for 15 years. Some of the company's shirts are sold through specialty men's stores across the United States. However, most are made to order and sold directly to customers who appreciate high-quality tailoring. This morning you received a letter from an influential customer, Yvonne Cocoa of Huutington, West Virginia. Her November 1 order for 10 tailor - made dress shirts, which she wants to give to her husband for Christmas, totaled $ 550. Her letter reported that when the shirts were de livered by carrier, the box was damaged and all of the shirts were stained with blue. Naturally she is furious. She has requested immediate replacements so she will have them in time fer Christmas. You have been with the company for all of its 15 years, and this is the first time the carrier has lost or damaged an order. After inspecting the shipping cartons, the carrier reported they were in bad condition and agreed to pay the company $ 250. Your dilemma is that you cannot duplicate the entire shipment in the 5 weeks until Christmas. You will try to complete half of the order, Case Questions 10 Marks 1. Considering the above information and the feelings of the customer, deternmine how will write the letter. Use the effective letter- writing principles that you have learned. 2 Marks 2. What is the purpose of the letter? What will be your opening paragraph? 3. What will be your explanation? What will be your closing paragraph? 4 Marks 4 Marks