21.When a company receives a claim and decides to respond favorably, the message is called a(n) A claim B. adjustment C. request D. goodwill
22._____ is the ability to understand and enter into feelings of another.
A.sympathy B.apology C.empathy D.dissapointment
23.When creating a request message,what should come first/
A.explanation B.big idea C.introduction D.suggestion for change
24.When writing instruction messages,each step should use the___mood.
A.action B.interrogative C.imperative D.inquisitive
25.An author writing about Mustang Convertibles uses words such as: Performance,speed,fuel-efficiency,wind,luxury.What can you infer about the author's bias?
A.Dislike sports cars B.Thinks Mustangs are for old people C.Likes Mustang Convertibles D.Thinks Mustang are dangerous.
PASAGOT PO NG MAAYOS GR.8 ENGLISH DIAGNOSTIC TEST
WAG NIYO SAGUTAN KUNG DI NIYO ALAM OK.
Answers & Comments
Answer:
21.A
22.c
23.c
24.B
25.C