A. Effective listening promotes organizational relationships, encourages product delivery and innovation, as well as helps organization to deal with the diversity in employees and customers it serves. To improve your communication skills, you must learn to listen effectively.
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Answer:
A. Effective listening promotes organizational relationships, encourages product delivery and innovation, as well as helps organization to deal with the diversity in employees and customers it serves. To improve your communication skills, you must learn to listen effectively.
B. 1. Maintain eye contact with the speaker.
2. Visualize what the speaker is saying.
3. Limit judgments.
4. Don't interrupt.
5. Wait for a pause to ask questions.
6. Ask clarifying questions.
7. Empathize with the speaker.
8. Pay attention to nonverbal cues
9. Provide the speaker with feedback.
10. Practice listening.
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Explanation: