6. Which of the following are reasons active listening is a must have skill? a. listening to one another generates new ideas
b. listening makes you feel good
C. listening diffuses conflict
d. listening makes vou more powerful

7. Which of the following are listening techniques to become a better listener?
a. eye contact
b. paying attention
c. deferred judgment
d. proper manner and etiquette

8. Things that compete with the message for the listener's attention
a. barriers
b. distraction
c. emotional barriers
d. noise

9.Why is it called "active listening"?
a. you stay active rather than sitting around
b. it requires a lot of multi-tasking
c. you use your eyes and brain as well as your ears
d. you look very focused

10. Which one is NOT one of the ways to give feedback when listening?
a. repeat the information back b. give advice
c. reflect how the speaker probably feels
d. put their statement in your own words, to clarify
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