5. "I told you to complete the forms by november 15 and you agreed to do so now it is january 15 and you are telling me that you forget the forms but you still expect to complete our business on time what is it that you want me to do?"
a.Basic assertion
b.Empathic assertion
c.Escalating assertion
d Confrontive assertion

6. "I'm glad you came back to see me". "I did a good job working with that upset student".
a.Language assertion
b.Positve assertion
c.Negative assertion
d.Confrontive assertion


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