4.I'm sick and tired of your rants!
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
5. Oh, Ener just a moment. Listen. You know, well, what was that off-key comment last night?
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
6. This is a complaint for damages arising from your recklessness.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
7. Welcome to the National Museum where yesterday brings light to what we are today. Picture- taking is allowed.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
8. Hi, Mrs. Escanillias, How are you today?
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
9. I hope you won't mind if I tell you I am not satisfied with your service. I want a refund.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
10. I promise to do my best to love God and my country.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
11. Excuse me, Miss. As I understand, we need to focus on improving the delivery rather than blaming our customers.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
12. Whoa, way to go! Nice catch!
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
13. Thank you for applying. We'll let you know if you qualify within this week.
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
14. Take care, honey
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate
15. It's been a while, Dude. How have you been, Man
a. Frozen
b. Casual
c. Consultative
d. Formal
e. Intimate​