Conflict is a disagreement or argument that can arise in various circumstances and settings, including in the workplace. Conflicts are a normal part of healthy relationships and work environments, so it’s important to understand how to navigate and resolve them. To successfully resolve conflicts, you’ll often need to read both verbal and nonverbal communication cues, remain calm and control your own emotions, and work to understand the position of the conflicting parties.
In this article, we offer conflict resolution skills, steps to resolve conflict and examples of conflicts that can arise in the workplace.
What is conflict resolution?
Conflicts in the workplace can arise when two or more parties have different objectives, opinions or styles. Conflict resolution is the art of addressing those differences and finding common ground that enables everyone to work together peacefully. Sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution.
The ability to resolve conflicts is often seen as a leadership trait. People who can identify conflicts, acknowledge different opinions and build a consensus are valuable to many organizations. They make it more likely for personal differences to be set aside so work can continue.
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Answer:
Conflict is a disagreement or argument that can arise in various circumstances and settings, including in the workplace. Conflicts are a normal part of healthy relationships and work environments, so it’s important to understand how to navigate and resolve them. To successfully resolve conflicts, you’ll often need to read both verbal and nonverbal communication cues, remain calm and control your own emotions, and work to understand the position of the conflicting parties.
In this article, we offer conflict resolution skills, steps to resolve conflict and examples of conflicts that can arise in the workplace.
What is conflict resolution?
Conflicts in the workplace can arise when two or more parties have different objectives, opinions or styles. Conflict resolution is the art of addressing those differences and finding common ground that enables everyone to work together peacefully. Sometimes, the person who resolves a conflict may be a neutral party or mediator while at other times, they may be someone involved in the conflict who takes an outside perspective to find a solution.
The ability to resolve conflicts is often seen as a leadership trait. People who can identify conflicts, acknowledge different opinions and build a consensus are valuable to many organizations. They make it more likely for personal differences to be set aside so work can continue.