2. These skills tend to be more important for first-line managers because they typically are managing employees who use tools and techniques to produce the organization's products or service the organization's customers. Why?
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A first-line manager needs excellent communication skills. They explain the company's goals in terms that their team can understand and relate to. First-line managers also break down complex schedules or detailed instructions into information that their team can apply to day-to-day operations.
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