2. a supermarket may measure the quality standards provided at it's checkouts in terms of:

A. how long it takes an employee to scan each item.
B. whether customers back their own shopping bags.
C. the payment methods accepted by the business.
D. if customers bring their own shopping bags.

3. a manufacturing business is experiencing a height defect rate in its production process.

A. customer returns will reduce.
B. profit margins will increase.
C. selling price will increase.
D. unit costs will increase.

4. a benefit to a customer of a business providing high quality products is:

A. the product is fit for purpose.
B. loyal customers.
C. High prices can be charged.
D. business gains a good reputation.

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