1.It is a large open area where the guest meets the hotel personnel.
A.Bar
B.Coffe shop
C.Lobby
D.Restaurant
3.It is the control center of the hotel.
a.accounting department
b.front office department
c.housekeeping department
d.marketing department
4.when the guest is finished filling up the reservation form,who assist them in carrying their luggage?
a.the bell desks
b.the manager
c.the receptionist
d.the telephone operator
5,what do you call a person who carry the luggage of the guest?
a.concienge
b.bellmen
c.porter
d.receptionist
6.the section of the front office who maintains the guest folio.
a.the bell desks
b.the cashier
c.the concierge
d.the reception
7.the following are front office section exept:
a.bell desks
b.cashier
c.concierge
d.housekeeping
8.what do you call to a person who check in the hotel?
a.guest
b.bell boy
c.porter
d.receptionist
9.what department gives most support to the front office?
a.accounting department
b.housekeeping department
c.marketing department
d.security department
10.where is the first meeting place of a guest and the hotel receptionist?
a.admin
b.garden area
c.lobby
d.restaurant


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