19. what is the most commonly used medium communication in the workplace especially when you are communicating with people away from you?

A. messenger
B. e-mail
C. letter
D. snail mail

20. Which of the following is not a task of a Front desk agent?

A. maintain information about the availability of rooms for sale.
B. in charge of posting charges into guest folios.
C. reserve and register guests.
D. assign room to guests.
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