15) A grievance system is a form of which type of communication?
A downward
B upward
C lateral
D Horizontal

16) A leadership skill that refers to the ability to grasp the relationship of different parts into an integrated whole and to analyze data is called
A conceptual skill
B human relation skill
C technical skill
D all of the above

17) This type of leadership leave his subordinates alone to establish their goals and solve their problems
A autocratic leader
B democratic leader
C people - oriented leader
D task - oriented leader

18)They represent the needs toward which all organizational efforts are directed
A budget
B objectives
C policies
D rules

19) in maslow's model of hierarchy of needs, the level that refers to the need to develop one's potential and creation to the fullest is called
A esteem needs
B security
C self - realization
D social needs

20) the term that refers to the evaluation of the overall performance of the firm is called
A employees evaluation
B operational control
C organizational control
D qualify control​