10. Reservations can be either Guaranteed or Non-guaranteed.
A. Individual reservation
C. Corporation
B. Group reservation
D. Travel agency
11. If the hotel did not receive the final list by the cut-off date, then who has the
right to cancel the group reservation and release all the initially booked rooms
into vacant rooms.
A. Reservation Department
C. Chief Concierge
B. Telephone Operator
D. Chief Operator
12. What is the meaning of ETA?
A. End of Time Arrival
C. Extended Time Arrival
B. Expected Time of Arrival
D. None of the above
13. Which of the following steps in group reservation does NOT belong to the
group?
A. Obtain basic information
C. Check the availability
B. Confirm
D. Give requisition form
14. The reservations are usually on a guaranteed basis.
A. Individual reservation
C. Corporation
B. Group reservation
D. Travel agency
15. Why recapping the reservation is possibly the most critical part of the
process.
A. It allows the reservation clerk to spell out clearly what she has marked
down for the guest and for the guest to hear the terms of the room.
B. Its functions include reservations, check-in and check-out, guest and
concierge services, as well as an accounting component.
C. It verifies the needed information,
D. All of the above​