1. Which of the following is best to use in wiping dust and dirt? A. steel brush B. steel wall C. tissue paper D. utility rag 2. Which of the following materials should be kept away from the front desk to avoid damage on tools, equipment, and paraphernalia? A documents B. food and beverages C. office supplies D. telephone 3. What benefit can one gain if tools, equipment, and paraphernalia are well- maintained? A customer complaints B customer satisfaction C. defective tools D. longer life span 4. What must one do before cleaning electrically operated equipment? A. power off B. power on C. splash with clean water D. unplug from the electrical outlet 5. What do you need to maintain tools, equipment, and paraphernalia?​