1. Which of the following is a major contribution of the SWOT Analysis?
A. Determining the information flows
B. Understanding political environment C. Understanding the opportunities of a business\
D. Carrying out intensive business process analysis

2. Which of the following is a notation used in Business Process Modeling?
A. United Modeling Language B. PESTLE C. Business Process Analysis D. SWOT

3. Which of the following is a clear contribution of PESTLE Analysis?
A. It provides information about business processes
B. It provides information about return on investment
C. It enables analysis of the political environment
D. It helps the business examine its weaknesses

4. A decision-making step that identifies courses of action, alternatives and so as researching them both.
A. Evaluate your options
B. Make your choice
C. Evaluate your decisions

D. Identifying your goals

E. Gather relevant information


5. A step decision making that This includes both short-term and long-term

evaluation.

A. Make your choice

B. Evaluate your decisions

C. Identifying your goals

D. Gather relevant information

E. Evaluate your options


6. Planning is ultimately based upon:

A. how a planner deals with bounded rationality

B. choosing a goal and developing a method or strategy to achieve that goal

C. the relationship between organizational line and staff personnel

D. whether the mission statement is internally or externally oriented


7. The last step in effective planning is to:

A. maintain flexibility in planning

B. develop goal commitment

C. develop long-term action plans

D. acculturate the employees


8. The most popular approach to increasing goal commitment is:

A. encouraging workers’ participation in goal setting

B. making goals public

C. getting top management’s support

D. assigning realistic and attainable goals


9. What part of SMART is missing from this goal? I will improve my grade in

science by the end of the semester.

A. Not time-bound

B. Not attainable

C. Not specific enough

D. Not measurable


10. A(n) _________ lists the specific steps, people, resources and time period

for accomplishing a goal.

A. Strategy

B. proximal goal

C. distal goal

D. action plan


11.An accepted method for tracking progress toward goal achievement is to:

A. set response and stimulus goals

B. gather and provide performance feedback

C. use operant and classical conditioning

D. use mechanistic and dynamic feedback

12.________ can help organizations to maintain flexibility as they plan.

A. Environmental munificence

B. Options-based planning

C. Formalization

D. Liaisons


13.________ is the process of choosing a solution from available alternatives.

A. Decision making

B. Problem identification

C. Heuristics

D. Multivariable selection


14.A _____ exists when there is a gap between a desired state (what managers

want) and an existing state (the situation that the managers are facing).

A. service gap

B. benchmark

C. condition of uncertainty

D. problem


15.Which of the following is one of the six steps in the rational decision-making

process?

A. choose a minimally acceptable alternative solution

B. evaluate the effectiveness of the decision

C. weight the criteria

D. introduce the decision to those who will be impacted by it


16.One method of weighing decision criteria uses __, a process in which each

decision criterion is compared to a standard or ranked on its own merits

A. absolute comparisons

B. relative comparisons

C. valences

D. minimum threshold rule


17.________ occurs when managers choose the best alternative.

A. Maximizing

B. Sacrificing

C.Satisficing

D.Availability bias


18.Numerical outcome of a random phenomenon.

A. Random Variables

B. Expected Value

C.Variance

D.standard deviation


19.A discrete model often used to model the number of arrivals of events such

as customers arriving in a queue of calls arriving into a call center

A. Probability Model

B. Geometric Probability Model

C.Poisson Model

D.Binomial Probability Model

20.Amy was able to take a few deep breaths and hold back her anger before

making a rational decision on how to respond to an insulting e-mail written

by a colleague. Which decision-making skill is Amy enjoying?

A. Critical thinking

B. Foresight

C. Intuition

D. Self-control​