Answer:

1.he purchased a bag color red but it arrived a different color brown.Moreover, he found out that the bag has a damage on the zipper and on its inside the pocket

2.yes, I experienced the same situation.l start complaint with the seller or manufacturer and I seek help from local government or a consumer organization.

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Answer:

1.The sender's problem is he/she got the wrong item of his/her order through online.

2.Yes. I message the store or company and complain regarding of their mistakes about my order. Then we talk and agreed that I will send back the item and they changed it.