1. What is non-verbal communication?
a. communicating with someone by using gestures
b. getting messages across with facial expressions
c. using your body language to convey something to someone else
d. All of the above
2. Which of these is NOT an example of a verbal communication skill?
a. The speed of our speech
b. Eye contact
c. Language used
d. Volume of speech
3. What is non-verbal communication?
a communicating with someone by using gestures
b. Getting messages across with facial expressions
c. Using your body language to convey something to someone else
d. All of the above
4. Reading and responding to body language, using facial expressions and using silence
are all examples of what?
a. open listening
b. pretend listening
c. clarity listening
d. active listening
5. Examples of correctly using speech and volume skills include..
a. Giving the right info, speaking at the right volume and articulating your words
b. Speaking softly, use long pauses and positive facial expressions
c. Keep eye contact, speaking loudly and using the right language
d. Hold your head high, yell all your words and keep your eyes closed
6. Keeping a good posture is important because...
a customers may be judging you
b. it helps show customer you are confident and have a good attitude
c. you may stretch your uniform and have to pay for another one
d it will help the customer understand that you are a health conscious person
7. Facial expressions, posture and eye contact are all skills in..?
a. verbal communication
b. anti-verbal communication
c. post-verbal communication
d. non-verbal communication
8. One of the best ways to show customers you are listening is
a. talking to the person next to you
b. frowning at the customer
c. appropriate amount of eye contact
d asking them to repeat what they said​