1.) One of the most powerful ways to live positive lasting impression is to _______.

A. Ignore people
B. Thank people
C. Neglect people
D. Frustrate people

2.) When offering service, begin with, _____

A. Will you...?
B. Did you...?
C. May I...?
D. Can you...?

3.) These are the extra services or product the hotel provides for their guests.

A. Hotel Amenities
B. Pleasure
C. Extra food
D. Discount

Please Answer it Correctly

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