Answer:

1. The way to improve your listening skills is to practice "active listening." This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, the complete message being communicated. In order to do this you must pay attention to the other person very carefully.
2. There are five key active listening techniques you can use to help you become a more effective listener:

• Pay Attention. Give the speaker your undivided attention, and acknowledge the message. ...
• Show That You're Listening. ...
• Provide Feedback. ...
• Defer Judgment. ...
• Respond Appropriately.

Explanation:

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