1. A customer went to your establishment to return the cake you have just delivered. She is complaining about the design of the cake and she wants you to change it right away. How will you fix this complaint?
2. A customer is complaining about the delayed shipping of your product. How will you handle this complaint?
2. A customer is complaining about the delayed shipping of your product. How will you handle this complaint?
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1. I will check if the cake is still untouched. If it's already touched, I will not grant her request. I will also recall what she told me before I designed the cake if I followed what she told me. I will only change the design if I was the one who made a mistake.
2. I will track the shipment and give an update to the customer.